Disabling the program should resolve the issue and allow the VPN to connect. SmartByte is one such program known to cause this issue. Note that after creating this key you will need to reboot the machine. This issue may also result in no event log messages, if the client's traffic doesn't successfully reach the MX's WAN interface.
This Microsoft knowledge base article lists error codes and their meanings. If a Client VPN connection is failing to establish from a Windows devices but no error message appeared on the screen, the Event Viewer can be used to find an error code associated with the failed connection. As a best practice, the shared secret should not contain any special characters at the beginning or end. This article also outlines some common issues and solutions for accessing resources over Client VPN.
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